Privacy Policy

THE CONES FACTORY INC. PRIVACY POLICY 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.theconesfactory.com (the “Site”). 

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. 

 

PERSONAL INFORMATION WE COLLECT: 

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.” 

 

 WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNOLOGIES: 

 “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

 “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. 

 Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including payment gateway, card numbers), email address, billing addresses, contact or authentication data and phone number. We refer to this information as “Order Information.” 

 When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information. 

 

 HOW DO WE USE YOUR PERSONAL INFORMATION? 

 We use your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. 

 We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

 We use the Device Information that we collect to help us screen for potential risks and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).  

 

 HOW DO WE PROCESS YOUR INFORMATION? 

 We process your personal information for a variety of reasons, depending on how you interact with our Services, including: 

  •  To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order. 

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service. 

  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service. 

  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information. 

  • To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services. 

  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services. 

  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. 

  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention. 

  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them. 

  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you. 

  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm. 

 

 SHARING YOUR PERSONAL INFORMATION 

 We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. 

 We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ 

 Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. 
 You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

 Also, we may need to share your personal information in the following situations: 

  •  Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 
  •  Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us 

 

 [[INCLUDE IF USING REMARKETING OR TARGETED ADVERTISING]] BEHAVIOURAL ADVERTISING: 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

 

 YOU CAN OPT OUT OF TARGETED ADVERTISING BY: 

[[ INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE: FACEBOOK -https://www.facebook.com/settings/?tab=adsGOOGLE -https://www.google.com/settings/ads/anonymousBING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads ]] 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:http://optout.aboutads.info/. 

 

 DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? 

 We may use cookies to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. 

 We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send reminders about abandoned shopping cart. 

 

 HOW LONG DO WE KEEP YOUR INFORMATION? 

 We will only keep your personal information for as long as users have an account with us and it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).  

 

 HOW DO WE KEEP YOUR INFORMATION SAFE? 

 We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.  

 

 DO NOT TRACK 

 Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

 

 YOUR RIGHTS 

 If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

 Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

 

 DATA RETENTION 

 When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

 

 MINORS 

 This Site is not intended for individuals under the age of 18 years and/or for individuals who are minor and/or not qualified to consume the products/services offered by our website under their respective laws. Eg. under 21 years of age, if you are a citizen of United States of America. 

 

 CHANGES 

 We may update this privacy policy from time to time and without any prior notice, in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

 

 CONTACT US 

 For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@theconesfactory.com or by mail using the details provided below: 

12888 80 Ave. Unit111, Surrey, BC, V3W 3A8, Canada